Returning Shipments - No returns will be accepted without an RMA number. Any merchandise returned without an RMA number will be refused and sent back to you at your expense. To obtain an RMA number *Auction items are non-refundable. There are no refunds or exchanges on auction items. *Products may ONLY be returned for repair or replacement within the specified warranty period. *Defective items include items that are broken or not working to manufacturer's specifications. Incompatibilities are not classified as defective. *Please verify quantity/condition and report any problems with the product/package within 24 hours of delivery. (Physical damage, incorrect product, etc..) *Shipping charges are non-refundable. *Customer pays shipping when shipping to BABER.com for returns. This policy applies to defective items as well. *Customer is responsible for shipping charges back, if an item, sent back for replacement, is found to be Non-defective. *Returns for replacement must be 100% complete with original packaging, manuals, registration card(s), software, cabling, and accessories. *Products that are found to contain manufacturer defects by our technicians will NOT be subject to a restocking fee. *For replacements, BABER.com ships back to the customer via UPS ground. This applies only to the continental US. In non-continental US and all International sales, customer pays for shipping both ways. If the customer wants a faster shipping method, the customer will have to pay for the difference between UPS ground and the customers selected method. *Product and packaging must be in perfect and resellable condition for us to process your replacement request. *If the item is not returned to in original condition (i.e. free of food particles, smoke odor, etc...) there will be a 20% restoration fee to return the product to a resellable condition. If our technicians are unable to restore the product to a like-new condition, then your RMA will be denied and the product will be returned to you. *Product is guaranteed to manufacturer's specifications only. *Liability will extend only to the amount of the invoice. *We are not responsible for lost or stolen packages. Lost Shipments *Lost shipments must be reported within 30 days of the invoice date. For faster processing of lost shipments, the customer has the option to do a crosshipment on the lost order. Please note if you requested special shipping and handling, including shipment via a carrier other than BABER.com's carrier of choice, you will bear all risk of loss in transit and will be responsible for filing claims with the carrier. If you have any questions, please call one of our customer service representatives at 972-929-1878. Thank you, BABER.com Corporation